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Waste of appointment

Story from nhs.uk

"Waste of appointment"

About: Hull Royal Infirmary / Ophthalmology

After a 2 hour wait in outpatients and spending £4.00 on parking and a 20 mile round trip I had been booked with the wrong consultant. The doctor I saw made it clear I was booked in the wrong clinic

A waste of an appointment and a waste of my time and money. Now after being rebooked my appointment is 3 months after my consultant wanted to see me.

The nursing staff and doctors are amazing but the administrative staff clearly think they know better than the consultants and ignor the consultant requests.

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Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 23/05/2017 at 11:43
Published on nhs.uk at 11:30

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience at the Eye Hospital.

We will ensure your comments are shared with the Ophthalmology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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