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"Haematology department"

About: Royal Stoke University Hospital / Clinical haematology

I stumbled across this review page and given the excellent care that I've received at the hospital over the past 16 months, felt that I should comment to reflect this.

I've had investigations at both the Gynaecolgy and Colorectal departments, again both excellent, however my main reason for regular visits since April 16, has been to the Haematology department, following a Leukaemia diagnosis. I'm commenting to express my gratitude to the team for my fabulous care throughout. The consultant that gave me my diagnosis has been fabulous and I continue to be reviewed by them, which gives a consistent service. It's fantastic to be able to put complete trust in someone to look after my health, knowing that they'll do their best for my well being. I've also had access to a specialist nurse (or two), who have been invaluable and who have been a phone call away for results, queries etc and again, I really appreciate this personalised service. My specialist nurse also performed my bone marrow biopsy last year in a reassuring manner and the nurses who helped were all fantastic. I also had a referral to a cancer psychologist during a period of anxiety and this was really helpful too. The haematology secretaries are always very pleasant if I need to call in and all of the consultants/Registrars that I've seen throughout have been great! Again, many, many thanks to the department!

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 18/05/2017 at 10:10
Published on nhs.uk at 09:31


I am very grateful to you for taking the time to comment on your experience of our hospital. Feedback such as yours really does make a difference to our staff who work so hard to provide excellent care to our patients and visitors. I will ensure your lovely words are shared with all the teams you mention. I know they will be much appreciated.

Thank you once again.

With my very best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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