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Severe allergy reaction

Posted By Allergic reaction

"Severe allergy reaction"

About: Blackpool Victoria Hospital / Accident and emergency North West Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I phoned the 111 number as I had a severe allergic reaction the operator on the line was fantastic and ordered me an ambulance which was at my hotel in minutes I was treated brilliantly by fantastic paramedics and rushed to blackpool Victoria hospital were I was treated with speed care and dignity as I was very poorly the doctor who looked after me was fantastic she put lots of medication into me and I was up and about after about 10hours and could be discharged with medication. I totally admire our NHS with out them I could of died they do a sterling job under great pressure from all the cuts they have had endure.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 19/05/2017 at 16:05
Published on Care Opinion at 16:24

picture of Eleanor Walsh

Thank you for taking the time to tell me about your recent experience at Blackpool Teaching Hospital.

It is great to read that throughout your journey you found the care, treatment and information to be good and that you were treated fantastically and with dignity.

I will share your experience with the teams involved.

One of the ways we learn from our Patient Experiences is through our patient story programmer. As you’re someone who has come into contact with many of our Staff from different areas, and if you feel able, could you contact my colleague Eleanor on Eleanor.Walsh@bfwhospitals.nhs.uk to establish if this is something you would like to participate in?

Thank you once more

Andrew

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Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service 6 years ago
Deborah Gallagher
Patient Experience Support Officer, Patient Experience,
North West Ambulance Service

Submitted on 23/05/2017 at 12:39
Published on Care Opinion at 15:57

picture of Deborah Gallagher

Thank you for taking the time to share your experience of using NHS 111 and North West Ambulance Service with us on Care Opinion. I was really pleased to hear of the excellent care that you received, both from 111 and also from the paramedics that attended to you and the fast response that you received from them. I am also pleased to hear that this continued once you reached the hospital and received further treatment.

We do always like to receive compliments for our staff so if you would like to provide us with one, you can email our Patient Experience team: patient.experience@nwas.nhs.uk or ring them on 0345 112 6500 between the hours of 10am and 3pm Monday to Friday,

I hope that you have now recovered from the reaction and that you have every confidence if you need to contact us again in future.

Many Thanks

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