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Busy times

Posted By Beirut

"Busy times"

About: Solihull Hospital / Clinical haematology

(as a service user),

What is the least busy time for visiting the blood testing dept? I went at 10: 30  and there must have been 45/50 people waiting, needless to say, I left!

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 15/12/2017 at 12:13
Published on nhs.uk at 12:32

Dear Beirut,

Please accept my apologies for the delay in responded to your posting.

Thank you for taking the time to post your comments regarding the waiting times in the Phlebotomy Department at Solihull

Hospital, earlier this year.

Unfortunately, there is always a high demand for this service and on average; the Phlebotomy team see can see 500 patients a day.

The department opens at 8am – 4pm (Mon – Fri), 8.30am – 12n on a Saturday and 10.30am – 1.30pm on a Sunday.

I will forward your posting to the senior management team for the service so they are aware of your experience.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Regards

Jenny Langham

Patient Services Officer

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