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Useless never listen even ring when told that u...

Story from nhs.uk

"Useless never listen even ring when told that u..."

About: Royal Derby Hospital / Emergency department

Totally judgemental. N patronizing also moaned n complained all the while why was stiching someone more competent would have been better n would have been quicker.Would also have proberly used a different method of closing wounds. Mental health awareness pft not at the royal more like ignore it. ....

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Responses

Response from Royal Derby Hospital 7 years ago
Royal Derby Hospital

Submitted on 12/05/2017 at 11:48
Published on nhs.uk at 12:33

Good Morning

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to ring the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 5:00pm, you can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. You can leave a message on the answer phone outside of the office hours and we will respond upon our return.

Patient Advice and Liaison Service (PALS).

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