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"The staff were efficient and friendly. ..."

What I liked

The staff were efficient and friendly. I didn't have to wait as long as I thought...little under two hours but I was expecting to be there all morning.

What could be improved

Perhaps staff explaining things better and giving patients options of treatment. The staff were friendly and I do understand time constraints but nevertheless I did feel like I was on a conveyor belt, being rushed through. The intial consultation was so fast that I was unsure if the dentist would really have been able to give a correct diagnosis.

Anything else?

Maybe some after care advice in order to prevent the problem reoccuring.

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Responses

Response from Birmingham Dental Hospital 12 years ago
Birmingham Dental Hospital
Submitted on 26/03/2010 at 15:47
Published on nhs.uk on 25/07/2010 at 20:38


Thank you for your feedback. After care advice is important for patients and clinicians will be reminded to check patients' understanding of any necessary action and after care.

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