This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unprofessional Behaviour from A&E staff"

About: Norfolk & Norwich University Hospital / Accident and emergency

(as a relative),

I had to take my dad to A&E department at Norfolk & Norwich University hospital. My dad was in the Cubicle 7 and we were waiting for a doctor. And there was a senior nurse who stood in front of the cubicle 7 where I could see and hear very well. The way I understood, the senior nurse I have mentioned above was trying to tell about a stroke patient to another staff member. The conversation was very loud.

Until I witnessed this unprofessional, unpleasant moment at Norfolk &Norwich university hospital, I thought all staff are professional people and they have to behave under certain code of conduct, and they have a responsibility to protect their patients. My dad who was waiting to see a doctor became very upset from the whole scenario and said to me, please don't let that nasty staff member to come near me.

I noticed It was not only my dad, there were lots of unhappy faces in each cubicle. Until this day, I could not believe what I saw and heard in A&E at N&NU Hospital. My dad and I were disgusted about this unpleasant situation, and I left A&E with full of scary thoughts and even frightened to leave my dad on his own.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 10/05/2017 at 11:09
Published on Care Opinion at 11:49


Dear Family Member

Thank you for your comments regarding your recent visit to the hospital. I am sorry to read that you found staff unprofessional. Please be assured I will share your feedback with senior staff at the hospital so they are aware. If you would like to discuss this further please do not hesitate to contact me on 01603 289045 and I will be pleased to speak with you. If you prefer, you can make a formal complaint, and you can email this to our Complaints Team at: complaints-team@nnuh.nhs.uk. Thank you for taking the time to share your comments.

With kind regards

Sarah Eastwood, PALS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k