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"Yet again - no MRI scan available"

About: Park Hospital

I attended an outpatient clinic recently prior to spinal surgery.

The MRI scan (and this is by no means the first failure in this respect - see other reviews) had not been made available to the consultant, despite the fact that it had been done weeks earlier.

This is a serious failing, and obviously something which is happening on a regular basis without any attempt being made to sort the issue out.

How on earth a consultant is supposed to make a proper diagnostic decision without the MRI scan escapes me - the latest Care Quality Commission report shows that this hospital 'Requires improvement' under the key indicator 'Safe?' and this is yet another failure which I intend to draw to the attention of the Care Quality Commission.

It cannot possibly be safe for consultants to be making decisions and carrying out procedures without access to such a key record as a MRI scan, and it's difficult to see why this situation has not already been addressed.

It suggests a sloppiness which makes me very wary about any further visits to this hospital.

Given the opportunity, I shall find somewhere that takes more care about patient safety.

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Responses

Response from Park Hospital 6 years ago
Park Hospital
Submitted on 08/05/2017 at 10:27
Published on nhs.uk at 13:33


Hello,

We're really sorry that your recent visit was a painful experience and below expectations. May you please send me your contact details to sine.bakumeni@bmihealthcare.co.uk so that I can get in touch with you directly to discuss further.

Thank you,

Sine

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