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wardsend west recovery team

Story from nhs.uk

"wardsend west recovery team"

About: Limbrick Health Centre

My dad has been under west wardsend recovery team since 2002. His mental health over the last year or more has greatly deteriorated. He has had no continuity of care, lack of support, poor or no communication, no support in crisis. Over the last year he's had numerous 'care co-ordinators' so therapeutic relationships cannot be formed. His life has been put at risk if it was not for his family I believe he would not be here. Over the last year there has been no compassion. NO input to managing his complex mental health needs. I fear for the clients who have no family support network. Their lack of care and compasion has further impacted on my dad's mental and physical conditions. Big changes need to be made before something bad happens to someone that cannot be reversed.

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Responses

Response from Laura Di Bona, Engagement Manager, Engagement & Experience, SHSC 6 years ago
Laura Di Bona
Engagement Manager, Engagement & Experience,
SHSC

Submitted on 15/05/2017 at 13:36
Published on Care Opinion at 14:21

Thank you for taking the time to write about your Dad’s experience of Wardsend road recovery service.

We are very sorry to hear that you have been unhappy with the care your Dad has received. We will be discussing your feedback with the team.

We value all feedback received from service users, carers and staff about our services as this helps us to develop and improve the provision of our services. We are concerned about your Dad’s experiences and would like to be able to investigate further so that we can try to improve our services for others. We would be grateful if you would contact one of us to arrange to meet you personally and/or discuss further.

Please contact Steve Howson (Team Manager for Wardsend Road Services) on 0114 271 6100 / 0114 336 4291 or Laura Di Bona (Engagement manager) on Laura.dibona@shsc.nhs.uk or Tel: 0114 2718283.

Alternatively, if you would like to make a complaint directly to Sheffield Health and Social Care then please email complaints@shsc.nhs.uk.or ring 0114 2718956.

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