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Child Patient Assessment

Posted By Kmg6285

"Child Patient Assessment"

About: NHS 24 / NHS 24 (111 service) Perth Royal Infirmary / Accident & Emergency

(as a parent/guardian),

After our 2 year old son became violently ill we were advised by NHS 24 to take him in to PRI A&E to rule out carbon monoxide poisoning and anything else serious. He was treated by a brilliant foundation doctor called Miles (didn't catch his last name). He was very thorough and simply great with our wee man, putting him at ease and making the whole process as relaxing as possible. Very thankful to him and his wonderful attitude and spirit and thorough examination and attention to detail. We felt incredibly cared for and in good hands. a great asset to the NHS, thank you Miles from us all.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 02/05/2017 at 09:15
Published on Care Opinion at 11:11

picture of Shona Lawrence

Dear Kmg6285

Thank you for sharing your story. I do hope your wee boy is doing well. I appreciate that this would have been a worrying time for you all.

It is good of you to take the time to thank Miles from Perth Royal Infirmary who treated your son. It sounds as though his excellent bedside manner put everyone at ease. Staff like Miles are indeed a huge asset to the NHS.

Your story was tagged to NHS 24 as you mentioned contact with our service. Should you care to specifically provide feedback to us on how your call was managed, then I would be pleased to hear directly from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for sharing your complimentary feedback.

With kind regards

Shona

Shona Lawrence

Patient Affairs Manager

NHS 24

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Response from Julie Ronald, Consultant in Emergency Medicine, Accident and Emergency, NHS Tayside 6 years ago
Julie Ronald
Consultant in Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 02/05/2017 at 11:51
Published on Care Opinion at 15:09

Dear Kmg6285,

I was delighted to read your post regarding your positive experience of the Emergency Department, Perth Royal Infirmary and we appreciate you taking the time to share your experience. I will ensure your positive feedback is shared with the ED team and in particular Myles, the Foundation Doctor who looked after your son.

Julie Ronald, Consultant in Emergency Medicine

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