"ENT outpatients & ENT Day Surgery"

I have had excellent care from ENT outpatients who are always very busy.

The receptionists,nurses,clinicians,doctors have all been very professional and attentive,thank you.

That also is the same for pre op assesment clinic.The HCA and the nurse were exceptional.

I have returned from day surgery today.(27.4.17) I was late for my appointment due to a traffic jam.(I have never been late to such as this before).I was very embarrassed and concerned that I was already adding to their busy schedule & may have lost my appointment.

I offered my apologies and was welcomed firstly by a very friendly receptionist,a nurse and then checked in by a lovely nurse from start to finish.

Nothing was too much trouble and the nurse was so professional. I was seen by a great team of professional anaesthetist & ODP,who supported me throughout and a very kind consultant, who also was excellent.

At the time before being anaesthetised they did everything they could to reassure me.

After my operation I was welcomed back by the nurse that checked me in and offered any pain management I needed. This nurse even took my bag to the car after insisting I could do it myself!

The Consultant and the ODP and their student both came to see me post operatively.What a team!

I have nothing but praise for all of the staff today and for an exceptional service.

These people always work incredibly hard and yet maintain great standards.They have all had a good bedside manner.

I am not someone who leaves reviews as a rule,but felt compelled to do do so today.

I would love to mention them all personally,but it appears this is not permitted.

Let's hope the NHS and the staff get the funding and pay they so deserve.

Thank you so much!