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"No pick up from MRI Appointments"

About: Kent & Canterbury Hospital

I have been instructed to arrange for an MRI scan on this number 01227766877. Dispite calling the number over the last couple of hours eight times so far and following the voice prompt ask for the MRI scanning dept the number just rings for between 2 - 10 mins and then cuts you off. This is very frustrating and I only have a limited window to arrange the appoint prior to my prostrate biopsy on 19th May as I fly out of the country on 29th Apr and return on 15th May 17. I will continue to try and arrange this appointment but the booking system is current,y not fit for service in its current state.

Many thanks

David

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 6 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 13/05/2017 at 16:25
Published on Care Opinion on 14/05/2017 at 21:31


picture of Sally Smith

Dear David

I am so sorry to hear about this unacceptable experience. Please email me on Sally.smith2@nhs.net and I will put you in touch with the a person who can sort this out for you. I am so sorry about the delay.

Sally

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