This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Aftercare of surgery

Posted By 1948

"Aftercare of surgery"

About: General practices in Lanarkshire NHS 24 / NHS 24 (111 service)

(as the patient),

Needed appointment quickly for antibiotics as I have an infection after bowl surgery was seen by the out of hours doctors at airdrie health centre. I was treated with care and kindness even though they were so busy I felt at ease and the young doctor took time to talk to me and make me feel less anxious and although I will have the infection for a while it's good to know help is only a phone call away.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 7 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 24/04/2017 at 14:56
Published on Care Opinion at 16:02

picture of Dawn Orr

Dear 1948,

Thank you so much for sharing your experience on Patient Opinion. I do wish you well and hope that you continue to recover.


Here at NHS 24 a positive patient/caller experience is what our dedicated staff strive to achieve at all times. We work very closely with our partner Health Boards to ensure that patients receive the required care in a timely manner. Your story is an excellent example of this. I will share your story more widely with our staff here at NHS 24 so that they can appreciate how they contributed to your overall excellent experience. I am sure my colleagues within NHS Lanarkshire will also be pleased to see your positive comments about your treatment as well.

Thanks again for sharing your story on Patient Opinion. It was a pleasure to receive.

With regards

Dawn Orr

Nurse Consultant Telehealth and Telecare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tom Bryce, Locality Manager for Rutherglen and Cambuslang, NHS Lanarkshire 7 years ago
Tom Bryce
Locality Manager for Rutherglen and Cambuslang,
NHS Lanarkshire

Submitted on 27/04/2017 at 14:11
Published on Care Opinion at 16:46

picture of Tom Bryce

Dear 1948

I am glad to hear that your experience of accessing the out of hours service in Airdrie was very positive and that you received the necessary treatment. I will share your feedback with the staff in the service and I am sure they too will be glad your experience was positive. I trust you have made a speedy recovery and that you are well.

Best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k