regarding a previous complaint that I have written a short time ago on behalf of my mum, I managed to get through to the receptionist at the Foot Health Clinic Mile End. Who was helpful and sympathetic to my mums ordeal yesterday and explained a slightly different attendance details to what I was told.
I explained that I did try calling her dep't and line several times earlier today with no joy. She explained that she was the only staff member there and went out of her way to find my mums notes and read through some of the details with me, to which I really appreciate.
She explained that a error with the apt had been the cause and an alternative apt had in fact been made for her at Ruston Streetbut my mum some how didn't understand this and left the dep't as mentioned before in a state of distress and tears.
I wanted to amend my previous complaint.
"Regarding an Appointment"
About: The Royal London Hospital / Trauma and orthopaedics The Royal London Hospital Trauma and orthopaedics E1 1BB
Posted by miu (as ),
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