The waiting time we experienced after calling for an ambulance was unacceptable.
My mum fell off a chair and broke her shoulder. We called 999 for emergency help as we could not move her in case of causing further damage, we had to leave her on the cold floor where she had fallen. We waited 7. 5 hours for two paramedics to arrive in a car. After they had examined my mum one of the paramedics phoned his manager to request an ambulance as there was no way they could get my mother in their car, it was clear she would need hospital treatment.
We then had to wait a further 40-45 minutes for the ambulance so that my mum could be taken to the Royal Bournemouth Hospital.
I cannot fault the paramedics or the staff at the hospital, they were kind and caring, my mum was treated very well. The issue I have is the far too long a wait for the ambulance.
"The waiting time was unacceptable"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Gust42 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Sharifa Hashem