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Rubbish

Story from nhs.uk

"Rubbish"

About: Euston House

I was referred by my GP for an assessment for an ongoing MSK issue, clearly in a great deal of pain and clinician promised to sent an urgent referral to specialist. I called today to find this has not happened, and will not happen until at the very earliest 14 days after my appointment, because prompted to do so. I feel lied to, and quite frankly upset at this treatment.

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Responses

Response from Euston House 6 years ago
Euston House

Submitted on 28/09/2017 at 16:51
Published on nhs.uk at 18:33

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients. Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards,

Patient Experience Team

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