"Absolute Joke"

So, after the last review (see Apprehensive on http://www.nhs.uk/Services/Trusts/ReviewsAndRatings/DefaultView.aspx?id=RXC&feedbackID=1637341) I called the PALS line was was told definitely by the 18 week target (June 19). Having called today I was told ' we will see but we are months behind and have people who's 18 weeks were up in march still waiting (insert little giggle).' This is beyond a joke now. Will try PALS again but if targets are not real in terms of treatment I will assume hygiene and care targets are fictional too. After waiting for 20 years for this surgery I can't help but feel that for various reasons it is classed as unimportant and second class. If the conquest would like to prove me wrong that would be great but I can't see it happening.