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Emergency Dept visit with chest pain

Posted By ajc08021969

"Emergency Dept visit with chest pain"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

Carted off to the Southern General (sorry, can't bare to use the "new" name for the place, in this patient's opinion it should never have been changed! ) early hours of Easter Monday with chest and back pains in the back of an ambulance and simply wanted to commend the ED Service/Staff and in particular the Dr (sorry, I've a poor memory for names) who did the exam and diagnosis for both his professional manner but his overall "bedside manner" which was for me at least spot on and just what it should be - calm, caring and effective.

Diagnosed with probable gallstone so relived for sure but the experience made all the more "comfortable" but the speed and way that I was looked after.

Please pass on my thanks too to those behind the scenes who are all part of the process that got me in and out and back home by 7am tired and sore but relived!

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 27/04/2017 at 11:24
Published on Care Opinion at 13:36

Dear ajc08021969

Thank you for taking the time to post on Patient Opinion. I am pleased to read about the level of care you received in our Emergency Department. As you say, having good 'bedside manner' can make all the difference to how you feel as patient, during what can be a stressful and worrying time whilst in our care.

I will ensure your kind words are shared with the staff, they will be delighted to receive your feedback.

Best wishes
Lisa

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