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"The level of care was very good"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I had to visit Queen Margaret Hospital in Dunfermline because the waiting list at RIE Edinburgh was so long and I had to get three buses there and back again. The care in Queen Margaret hospital was very good I was given all the information regarding my procedure and treated with courtesy and respect all of the time. During the procedure the nurses talked to me and each other so the conversation took my mind off of what the doctor was doing. After I was given time to rest and then given a sandwich and a cup of tea which was very welcome and as I had a headache I was given paracetamol. I even had a chat to the manager of the unit and she was very friendly and asked a lot of questions about me so I felt quite at ease. On the whole the level of care was very good the only down side was the traveling to and from the hospital.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 7 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 18/04/2017 at 09:57
Published on Care Opinion at 10:56


picture of Gillian Ogden

Dear PuffinBilly

Thanks for taking the time to share your feedback about your recent experience of endoscopy at the Queen Margaret Hospital.

We know that travelling from out with Fife for your procedure can be difficult and can add to an already long day. So it was lovely to read that you felt well cared for during your stay and it sounds like the staff kept you well informed and supported throughout your procedure.

I remember you and I enjoyed our wee chat before you had your procedure and I am glad that the rest of your stay was okay.

I hope that you have recovered well and thanks again.

Kind regards

Gill

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