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Great experience

Story from nhs.uk

"Great experience"

About: St Mary's NHS Treatment Centre (Portsmouth)

Had double hernia repaired. Excellent service from start to finish. Everyone involved were professional, helpful and. caring, especially one member of staff.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 7 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 13/04/2017 at 09:40
Published on nhs.uk at 10:31

Good Morning

Thank you for taking the time to provide feedback on your recent treatment at St Mary's NHS Treatment Centre.

We aim to provide a high quality, individualised patient focused service ensuring every patient is treated with the care and respect they deserve (and which we would all want for ourselves) and it was lovely to hear that you have been satisfied with our efforts. We believe that clear and careful communication is the key to establishing good rapport and that this in turn ensures the patient can make informed choices about their treatment plan and be reassured about any worries their forthcoming treatment may pose. I will ensure the team are made aware of your comments.

Regards

Alison Lawrence

Clinical Quality Improvement Manager

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