Attending our flourishing Bassetlaw Nottinghamshire Healthcare NHS Trust Carers Support Group this week, I was disappointed to find that fellow carers and our moderator from the Clinical Staff were unaware of the current Crisis Helpline service.
The support group was told, in 2015, that in daytime we were to contact the Crisis Team and out of hours (except for a short period in the early hours when we could contact an inpatient ward), we should contact a helpline run by Rethink, run by staff based at Barnsley.
We have since been told, at least once, that the Rethink Service has been discontinued and that now we should contact the help-line based at Millbrook Hospital whenever the Bassetlaw Crisis Team department is closed. (Millbrook runs a 24 hours service) but no-one has really taken this on board.
The Trust needs to find a way of informing patients, staff and carers of this important information and making sure that they are familiar with it. It is all very well running committees on designing the ideal emergency help service - but we need to know what is available now!
"Not updated sufficiently clearly on Emergency Helpline changes"
About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County) Nottinghamshire Healthcare NHS Foundation Trust Adult Mental Health Services - Community (County) Nottingham NG3 6AA
Posted by Improver (as ),
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Update posted by Improver (a carer) 7 years ago