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The management of my visit could have been better

Posted By CharlieRose

"The management of my visit could have been better"

About: Torbay Hospital / Gynaecology

(as the patient),

I attended the womans health unit for a gynaecology appointment post surgery.

The unit when I arrived seemed to be fairly quiet and there were a number of nurses wandering about with drinks not doing much. I was kept waiting an hour from when I arrived and then when I was called through I felt that the nurse looking after me was disinterested in what I had to say, was talking over the top of me and also felt rushed.

I had to wait for a couple of hours within the unit and this was within the main waiting area (no separate area for patients coming in) which was uncomfortable and not ideal if I'm honest. The whole management of my appointment could have been dealt with so differently to produce a positive outcome.

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Responses

Response from Torbay and South Devon NHS Foundation Trust 7 years ago
Torbay and South Devon NHS Foundation Trust

Submitted on 07/04/2017 at 13:45
Published on Care Opinion at 15:02

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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