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"Visiting a patient at Sheperdleas ward"

The staff were remarkable from the consultant to the nurses including the doctors including the dinner staff. The staff were remarkable and 99% depicted a vocation for in the role they played providing car for the patients. No task was too arduous, staff had capacity to provide one too one care when required. Staff showed great empathy and and were truly earnest in supporting patients with their recovery.

Majority of the nurses treated the patients the same way as they would have treated their own family members. Patients were treated with dignity and respect.

Overall the experience was remarkable and restored faith on me of the NHS as we often hear stories to the contrary.

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Responses

Response from Oxleas House 7 years ago
Oxleas House
Submitted on 06/04/2017 at 09:20
Published on nhs.uk at 09:31


Thank you for taking the time to provide us with this feedback, it's really important to us.

The trust is really pleased to hear that you had such a positive experience of your visit to the ward. It's really good to hear that colleagues are displaying all those values that Oxleas hold as important.

Best wishes

Iain Dimond

Director of Greenwich Adult Services and Trustwide Learning Disability Services

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