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Everything was wonderful

Posted By Malbo

"Everything was wonderful"

About: Wansbeck Hospital / Trauma and orthopaedics

(as the patient),

I had a full hip replacement just under two years ago. every thing was wonderful and looked after like a Lord thank you all so much on ward 7.

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Responses

Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 7 years ago
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT

Submitted on 23/03/2017 at 15:39
Published on Care Opinion at 16:56

picture of Annie Laverty

Dear Malbo,

Thanks so much for sharing this with us. We certainly want 'everything to be wonderful' for each and every individual we care for. We know we don't always achieve this and so we rely heavily on all the feedback we receive to help guide where we need to improve.

Stories of excellence allow our teams to feel noticed and appreciated for their hard work- I know just how chuffed ward 7 will be to get your lovely note. Thank you.

I hope you are enjoying a welcome break from the pain you had previously and continuing to thrive as you recover from your surgery.

with all best wishes,

Annie

Annie laverty - director of patient experience

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