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Unpleasant due to overworked and oversubscribed...

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"Unpleasant due to overworked and oversubscribed..."

About: The James Cook University Hospital / Trauma and orthopaedics

JCUH has really suffered as a result of recent political policy. What was a beacon of good practice has become a sick joke.

I felt unwelcome from the moment I arrived. Staff were stressed out and anxious. The atmosphere was slightly chaotic. It was clearly understaffed. Post-op care was a shambles. Unable to stand I was checked out as 'Mobile'. Not a major issue, but surely not the procedure of a professional organisation.

One overtired member of staff sought refuge, when depositing me in Aftercare, away from their essential duties. They stayed with their back to me, having left me in the middle of the thoroughfare, and had a long chat with colleagues about how they didn't want to return, and that they would skive off where nobody could find then. Their colleague didn't look up from their phone in the 20 minutes i was in the room.

I am so grateful for the handful of staff who managed to maintain a decent and respectful attitude towards the sick and unfortunate. I only pray that they are not overwhelmed in time as their unfortunate co-workers have been.

Let's hope that JCUH can get the support it needs to return to its former, recent brilliance.

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Responses

Response from The James Cook University Hospital 7 years ago
The James Cook University Hospital

Submitted on 11/04/2017 at 10:56
Published on nhs.uk at 10:30

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

Please accept my apologies for your recent unpleasant experience in the Orthopaedic Department at The James Cook University Hospital, Middlesbrough.

I would appreciate you contacting the Patient Advice and Liaison Service (PALS) on 01642 854807 to discuss the most appropriate route to take your issues forward.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Please be assured that in the interim, senior staff will be made aware of your comments.

I look forward to hearing from you shortly.

Thank you

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Quality Performance and Patient Experience Department

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: pals@stees.nhs.uk

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