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I found my experience degrading

Posted By SandyJ78

"I found my experience degrading"

About: The Royal Liverpool University Hospital

(as the patient),

I found staff racist and I think they make people of colour uncomfortable. I have seen staff make fun out of foreign names or not even make the effort to pronounce them. I found my experience very degrading and appalling to be honest. I hope I never have to be admitted into this hospital again.

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust 7 years ago
Royal Liverpool and Broadgreen University Hospitals NHS Trust

Submitted on 24/03/2017 at 15:51
Published on Care Opinion at 16:07

Thank you for contacting us – we are sorry to hear that you didn’t have a good experience in our hospital.

I’ve spoken with our Equality and Diversity manager Andrea Smith regarding your message. She has asked that you contact our Patient Advice and Liaison Service (PALS) as soon as possible so we can investigate this properly. You can contact the PALS team on 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk.

We take discrimination very seriously in our hospitals and we are committed to promoting equality and diversity. All our staff are required to complete equality and diversity training as part of their mandatory training and our Expect Respect campaign is in place to allow all patients and staff to be treated with dignity and respect. We will not tolerate bullying, harassment, discrimination or abuse of any kind.

Please contact our PALS team as soon as possible. Thank you.

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