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First class treatment for hip operation

Posted By Grynel

"First class treatment for hip operation"

About: University Hospital Ayr / Trauma & orthopaedics

(as the patient),

At the age of 71, this was my first experience of being overnight in hospital since 1947 so I had no idea what to expect.

Without going into detail of the four days spent in two different wards, I would say that my care was exemplary, the pre-op and post-op information I was given was totally reassuring and working through the physio/re-hab programme made me confident that I would be able to handle it on release from hospital.

I left the hospital feeling that any apprehension which I had experienced beforehand was unfounded and confident that, should I have to call on the services of Ayr University Hospital in future, I would do so in the knowledge that I would have first class treatment.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/03/2017 at 14:47
Published on Care Opinion at 20:05

picture of Eunice Goodwin

Dear Grynel,

Thank you so much for contacting us via Patient Opinion. How wonderful, firstly being so fit and healthy therefore not needing the hospital care for so long but being so reassured by your care when you did need it. I will pass your post to the teams involved, I know the staff will be delighted to hear your lovely feedback.

I trust you are recovering well,

Eunice

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