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"Probably the worst nurse I have come across"

About: Gosport War Memorial Hospital

I was visiting my elderly mother on the Ark Royal ward in the Gosport War Memorial. I was greeted very abruptly by a nurse when I got to the ward who barked at my husband and I that it was meal times and we could not stay to visit, being our first visit to this hospital we were unaware of the visiting hours.

I did try to ask when the visiting hours were, the reply I received was 'not now'. I explained that it was our first visit, apologised, and asked if we could spend just a few moments with my mother. This nurse reluctantly allowed us to stay for 10 minutes.

Whilst I appreciate we were there at the incorrect time I am appalled to have been spoken to in such a manner! I unfortunately will have to visit my mother again but please be assured I will get this nurses name and pass it on!!

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Responses

Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust 6 years ago
Jane Tibble
Complaints and PALS Officer, Complaints and PALS,
Southern Health NHS Foundation Trust
Submitted on 16/05/2017 at 14:47
Published on Care Opinion at 15:41


Thank you for taking the time to post your valuable feedback. I am so sorry to hear about your experience when visiting your mother on Ark Royal Ward, at Gosport War Memorial Hospital.

I have shared your feedback with Kate King, Ward Manager who has asked me to apologise for the rudeness that you experienced from her staff and to assure you that this is not acceptable.

Kate or the nurse in charge would be happy to discuss this with you when you next visit your mother. Alternatively please contact the Customer Experience team on 02380 874065 or by email: hp-tr.customerexperience@nhs.net and we will be happy to assist you.

Kindest regards

Jane Tibble

Customer Experience

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