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Care Opinion

Would be helpful to be reminded to register

Posted By HomerF

"Would be helpful to be reminded to register"

About: General practices in Ayrshire & Arran

(as the patient),

I obtained a Patient Access Registration Form. Due to my own negligence, I did not go online for just over 2 weeks, by which time my personal registration details had expired. Reception advised me that I should return to surgery for a new form with fresh details to complete online within 2 weeks of receipt.

If this situation happens regularly, would it be helpful to jog patients into prompt action with the additional qualification ".......to register and create your account online within 2 weeks of receipt, after which time PIN and IDs expire and will require to be reassigned".

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/03/2017 at 14:35
Published on Care Opinion at 20:04

picture of Eunice Goodwin

Dear HomerF,

Thank you for highlighting this to us. I'm not sure how big a problem it is but I will pass this to the Primary Care team for their consideration.

Meantime, I hope you are sorted now.

Kind regards,

Eunice

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