"Poor communication and empathy with patient"

I saw the Registrar. I was sat with my husband in a room with a desk two chairs and a phone, the same room as when I saw them last.

This time they didn't even want to enter the room they just stood I the doorway and said yes, your wrist is okay, here is a leaflet with some exercises on it I'm discharging you from clinic.

I asked why Physio had not already been arranged as I had asked for this 4 weeks ago as I will have been in a cast for 8 weeks  and will need physio to get my wrist and arm back to normal.

I had also asked about my shoulder as it's clicking badly but this was completely ignored, again I felt like they had no interest in me as a patient.

I have not seen or been offered access to my last 2 sets of x-rays so I have no idea how well my wrist has seat bearing in mind it had to be re-manipulated and wired together which has meant 8 weeks in a cast instead of the normal 6 weeks, you would have thought that when I mentioned  that my accident and treatment etc is in the hands of a solicitor, I feel like they might have taken some notice of me, but in my view,  they were so obviously not interested in me as a patient.

In my opinion, they need some patient communication skills as a minimum.

 I have received a letter form East Surrey saying that I've been referred to Rheumatology - I don't even know why or how has done this as t wasn't mentioned to me, but I can only imagine that this has been done following my appointment.