"Dermatology Waiting Times"

I was referred to the Dermatology Clinic, ARI in December 2015. After waiting numerous weeks, I phoned the clinic to update my address and to get an update on my appointment, I was told I was on my 18th week, on a 21week waiting list and I would receive my appointment within the next couple of weeks.

2 weeks and then some went past and I phoned again as I was concerned my letter had been sent to my old address, I was then told I was on my 21st week, on a 26 week waiting list and was told yet again, I would receive my appointment within the next couple of weeks. Again this was not the case so I phoned again and was told I was on my 26th week on a 31 week waiting list.

I am unsure how the waiting list weeks can go up so drastically when you are told you are nearing the top of the list however I was most annoyed when I finally did receive my appointment to find that it was the week I was on holiday, I phoned to change my appointment as I explained I was on holiday to be told I should have informed them I was going to be on holiday during this period however if I had received my appointment within any of the 2 weeks I was previously told I would, me being on holiday would have not been a problem so again as you can imagine, I was most annoyed when I had to wait a further 7 weeks for my appointment. I would have preferred if it had just been explained to me what was going on instead of having false hope of receiving my appointment soon.