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Always happy and cheery

Posted By Elle444

"Always happy and cheery"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

I regularly take my child to the paediatric clinic ( ward 1c ) for reviews with the doctor and the staff in the clinic are always very helpful and nothing is ever to much for them, they were always happy and very cheery which always made my child feel very comfortable when going in for his appointment. Also the clinic area itself was always kept very clean and tidy.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2017 at 11:47
Published on Care Opinion at 12:33

picture of Eunice Goodwin

Dear Elle444,

Thank you for taking the time to let us know, I will make sure the team see your post. It must make such a difference for young people when they are very comfortable at a potentially scary time and it must help parents too.

Best wishes,

Eunice

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