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Maternity care - not good

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"Maternity care - not good"

About: St Thomas' Hospital / Maternity care

I learned I was pregnant in very early Dec and told my GP I would like to have my baby at St Thomas'. GP referred me 9th Dec, I heard nothing for a few weeks re a 12 week scan and then forgot about it over Xmas as I was home in Ireland. Sadly I miscarried and lost my baby At 8 weeks. I contacted my GP and explained what happened, I also mentioned in early Jan that I hadn't even heard from the hospital about my first scan, I tried to call several times tp cancel but couldn't get through. I assumed they lost the referral and left it at that, I was also mourning my loss. Suddenly on the 11th Feb I got a text reminder for my first scan on the 17th Feb and first antenatal appointment. I also got got two letters through the post on the 14th confirming these appointments. I was shocked and angry how firstly I would be given less than a weeks notice for my first scan and secondly offered one at 14 weeks which I would have been at this stage had I not lost the baby. I called to inform the hospital and they were so rude, wondering why I was cancelling! Like it was my fault.

So disappointing and insensitive, guess it adds to the long list of complaints people have on this hospital.

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Responses

Response from St Thomas' Hospital 6 years ago
St Thomas' Hospital

Submitted on 02/05/2017 at 18:38
Published on nhs.uk on 04/05/2017 at 04:12

Thank you for taking the time to share your feedback with us following what was clearly a very distressing experience. Over the Christmas and New Year period we did have problems with women being able to obtain referrals for scans which the team have worked to try and resolve. We are so sorry to hear that you lost your baby and received a text reminder and two appointment letters for a scan appointment after this.

We would like to apologise sincerely for the distress this caused you during a very difficult time. It is unacceptable that the staff were rude to you when you called to cancel the appointment and did not seem to appreciate why you needed to do this. We have shared this feedback with the team so that we can learn from this and avoid causing distress to women in a similar situation in the future.

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