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"It has already been too long here for me"

About: St Andrew's Healthcare Birmingham / Speedwell

(as a staff member posting for a patient/service user),

I have been here a few months and I am looking to get discharged soon. It has already been too long here for me. I do get to go out into the community where I go shopping. The staff treat me well - sometimes, not all of the time. They don't communicate properly. I think it's a time issue and they can't really be bothered. It affects me as I need people to communicate with me as I need people to communicate with in a nice and respectful way. It's boring here so I look forward to getting out on leave. I just want to leave hospital. It helps that I get a visit from my family once a month, but they have to come a long way from Jersey.

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Responses

Response from Modern Matron, St Andrew's Healthcare 7 years ago
Submitted on 03/03/2017 at 10:39
Published on Care Opinion at 15:17


thank you for allowing us to see your views and thoughts with regards Speedwell. what I will do is speak to the staff to ensure they communicate in a good way, all staff are trained within communication styles. It is lovely to hear you will be moving on soon and that you have community leave and family support. when it gets towards the end of your stay in hospital it can get difficult and frustrating however it sounds like you are doing a fab job with regards your recovery and I wish you every success in the future.

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