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Excellent service urgent care team

Story from nhs.uk

"Excellent service urgent care team"

About: Bishop Auckland Hospital

We attended urgent care as my daughter had quite a nasty tonsillitis, unfortunately it wasn't straight forward but the nurse practitioner was fab, patient centred and caring even though the nurse needed to get home they took their time to do a fab job. Thanks very much

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Responses

Response from Bishop Auckland Hospital 7 years ago
Bishop Auckland Hospital

Submitted on 21/02/2017 at 13:21
Published on nhs.uk on 22/02/2017 at 02:35

Dear Lisa

Thank you for providing feedback on your recent experience with your daughter at the Urgent Care Centre at Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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