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Care Opinion

My care was exceptional

Posted By radfan0121

"My care was exceptional"

About: Good Hope Hospital / General surgery

(as the patient),

I attended the above unit to have a procedure to correct a Inguinal Hernia.

Obviously being very apprehensive I arrived at 08. 00 hrs for the morning list under the care of Mr Khaira.

From the first minute of meeting the receptionist to the final discharge my care was exceptional.

I was shown to a bed in one of the wards B4 and requested to change to a gown provided and a pair of pants in preparation for my procedure.

I was visited by Mr Khaira who I understand was to perform my procedure Laparoskopically and he explained the operation and the subsequent risks.

I was also visited by the Anesthetist, who also explained the procedure.

At 10. 15 I was taken to the theatre and woke up approx 1. 15 hours later in the recovery ward and attended to on a one on one basis by a male nurse.

After a period of time I was returned to the ward.

My care in all this time was second to none, I would like to thank the Ward Sister Emily for her very kind words and attention and all of her staff including the lady who made me some toast and coffee!

In these days when it is very easy to criticise our NHS system, this experience for me was the very best.

My advice to anyone who is about to go through their procedure here........... Don't worry, they are the very best.

Thank you The Good Hope Day Surgery Unit.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 01/08/2017 at 14:54
Published on Care Opinion at 17:58

Dear radfan0121

Thank you so very much for your lovely post regarding your patient experience at Good Hope Hospital's Day Procedures Unit.

I am so pleased to read that despite feeling understandably apprehensive and nervous, from the moment of your arrival you were offered reassurance, clear communication throughout so that you understood everything that was happening, and a great standard of treatment and care.

I will be thrilled to ensure that your feedback is highlighted to Mr Khaira, The Day Procedures Unit Manager, the Matron and the Management Team who will I'm sure all be delighted to read your comments and communicate it to all of their respective teams. Our staff work exceptionally hard to provide and promote a positive patient experience and your feedback is invaluable to us.

Once again thank you for taking the time to share your feedback, it is very important to us.

Kindest regards

Marie Helebert

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