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NHS positive relationships between staff and patient.

Posted By Har

"NHS positive relationships between staff and patient."

About: Crosshouse Hospital / Clinical Oncology Crosshouse Hospital / Dermatology Crosshouse Hospital / Medical Oncology Crosshouse Hospital / Radiotherapy

(as the patient),

I have lung cancer and skin cancer so have to attend many clinics including 2 emergency admissions. I can honestly say that I have huge respect for the staff and treatment I have received over the last 6 months in several departments.

For example today I attended the skin clinic for mole removal. The 2 nurses who performed surgery chatted away and made it a totally relaxing atmosphere and an enjoyable experience being in their company.

Nothing has been too much trouble and staff have been friendly, understanding and professional at all times.

I feel very annoyed with the constant negative press given to the NHS over the past few months and just wanted to give praise where praise due.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/02/2017 at 12:23
Published on Care Opinion at 12:34

picture of Eunice Goodwin

Dear Har,

Thank you, it is great to hear the balance. We can always strive to improve but there are truly great things happening on a daily basis, and it is lovely to have such public endorsement from the most important group we have - service users.

I will pass this on to the teams, thank you for taking the time to share this with us.

Best wishes,

Eunice

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