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"I reached out and asked for help during a difficult time"

About: Queen Margaret Hospital / Maternity care Victoria Hospital / Maternity care

(as the patient),

No help from breastfeeding support services. They were called by my midwife and someone came out on their way home to drop off a breastpump, not an official visit, and told me someone would be around by the Friday (this was Wednesday) at the latest. No one arrived.

I told this to my midwife on the Monday and she just shrugged and said "oh well", I was desperate to be breastfeeding my baby who wouldn't latch but the midwifes didn't even try help me get her to latch they just pawned me off to the breastfeeding support workers who then never done their job and tried to blame everyone else.

A member of the midwife team was also extremely rude and called me "one of those hippy types" and told me I was "creating a rod for my own back". I have yet to actually receive what I think is an apology and acknowledgement of wrong doing on their part.

I never wish to use the maternity facilities in Fife again, especially Dunfermline area, if I can avoid it. They made me feel belittled, worthless even though I reached out and asked for help during a difficult time (showing signs of postnatal depression which they were aware of).

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Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 7 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 22/02/2017 at 12:39
Published on Care Opinion at 16:57


picture of Louise Ewing

Dear Hurtmum123

Thank you for taking the time to tell us about the maternity care you received in Fife. It sounds like you have had a very difficult time and I am sorry that you have been left feeling the way you describe. I shared your story with the staff in the Maternity Service and they recognise your account and are sorry that the response they have already offered has not helped you. The Service acknowledged there were areas of your care that could have been improved and identified actions to address these for the future.

It is disappointing that you do not feel you can use your local maternity service again. I have been asked to let you know that staff would be willing to discuss this with you should you wish to reconsider at any time.

Regards

Louise Ewing

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