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My father's wonderful care in ICU

Posted By LMJ

"My father's wonderful care in ICU"

About: Crosshouse Hospital / Intensive Care Unit

(as a relative),

My father had a recent stay in Crosshouse Hospital ICU.

Care and communication was wonderful, everything we could have ever asked for.

Staff there are knowledgeable, supportive, comforting. Everything we could have asked for and more.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/02/2017 at 12:10
Published on Care Opinion at 12:14

picture of Eunice Goodwin

Dear LMJ,

That is great. It is such a stressful enough time, so having knowledgeable, supportive and comforting staff is just perfect.

Thank you for sharing this with us. I will pass this on to the team directly, I am sure it will make their day.

I hope your father is as well as possible now.

Kind regards,

Eunice

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