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"An Impressive Example of a Caring Team"

About: Torbay Hospital / Trauma and orthopaedics

My recent experience in Torbay Hospital was entirely positive: the surgical and anaesthetic care, nursing, physiotherapy, catering, pain relief and attention to detail made the patient the priority at every stage. Everyone involved was professional but approachable and nothing was too much trouble. Amongst the staff, were some from mainland Europe who were a credit to their home countries but fearful of their future under Brexit. The hospital would struggle to function without their contribution. Amidst all this positivity it was odd that at 1630 on a Saturday, a porter could not be found to wheel me from the ward to the main entrance to discharge me. Maybe this was connected to the fact that at the time the rugby was on TV!! My poor husband waited an hour until a nurse kindly volunteered to take me.

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Responses

Response from Torbay Hospital 7 years ago
Torbay Hospital
Submitted on 10/02/2017 at 10:20
Published on nhs.uk on 11/02/2017 at 01:39


Dear Patient

Thank you for taking the time to comment.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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