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"Superlative nursing care"

About: Stepping Hill Hospital / Ear, Nose and Throat

I attended D5 today for an investigation and biopsy to my larynx. From setting foot in the building until being discharged, the standard of care was second to none. Every member of staff I met was kind, courteous, professional, helpful and caring. I really felt like I mattered to them and they made sure I was comfortable and safe during my stay. The staff on Short Stay and D5 were absolutely wonderful. The anaesthetist and the surgeon came to see me before I went to theatre and their bedside manner put me completely at ease. They were just magnificent and I went to theatre feeling completely relaxed and in safe hands. Thank you so much to all the staff for making my visit as relaxed and as unstressful as possible. You are all angels!

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Responses

Response from Stepping Hill Hospital 7 years ago
Stepping Hill Hospital
Submitted on 10/02/2017 at 11:51
Published on nhs.uk on 11/02/2017 at 01:39


Thank you for taking the time to send us your positive feedback. It is always greatly appreciated when a patient takes the time to contact the trust to pass on their positive comments about the care they received. I was pleased to read that every member of staff was kind, courteous, professional, helpful and caring and the anaesthetist and consultant's bedside manner put you at ease.

Thank you once again for posting your kind comments , as it always nice to hear that we delivered safe, effective and compassionate care to you during your stay at hospital.

I hope you are recovering well and wish you well for the future.

Kind regards

Case Officer

Patient and Customer Services.

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