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No one was interested

Posted By tonsilitismum

"No one was interested"

About: St Peter's Hospital / Paediatrics

(as a parent/guardian),

My GP referred our 1 year old son to A&E as he seemed dehydrated (not eaten or drank for 2 days) and diagnosed with tonsilitis. Our GP had called the paed A&E team and was told they were expected us.

We were given a letter to give to staff. We turned up to A&E and no one was interested in the GP letter or was concerned that we had a GP referral.

When we did eventually get seen, we felt like the nurse was awful! They were miserable and not at all sympathetic.

We then had to wait to see a doctor who was equally miserable! ! There was no urgency from the staff knowing that my son needed antibiotics asap.

For a paediatric A&E, we felt like the staff were as if they worked in a morgue!

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Responses

Response from St Peter's Hospital 7 years ago
St Peter's Hospital

Submitted on 15/02/2017 at 14:23
Published on nhs.uk on 16/02/2017 at 02:36

We are very sorry to hear about your experience in our paediatric A&E department and that you were unhappy with the attitude of our staff. This is obviously not what we expect or hope for.

In terms of your wait, whilst we endeavour to see all patients as quickly as possible we do need to prioritise those coming into the department according to clinical need (including those who are referred from their GP). Whilst the waiting room may seem quiet, which can give a sense of ‘no urgency’, we’d like to reassure you this is not the case. The team are often busy caring for patients ‘behind the scenes’, sometimes in other areas of the A&E department that you would not see from the waiting area.

We would like the opportunity to discuss your experiences in more detail and to identify the members of staff involved in your son’s care. If you are willing to do so please contact our Patient Advice and Liaison Service on 01932 723553.

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