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First time appointment

Posted By Catlady

"First time appointment"

About: Good Hope Hospital / Rheumatology

(as the patient),

So far I've been waiting 12 weeks for an appointment in the Rheumatology department after a letter sent to me saying I would have an appt within 8 weeks if not I was to phone up which I have done twice only to be told there are no clinic openings-----so what is going on in that department. Because it is a routine referral is my name constantly being put to the back of the list? A routine appt does not mean that I am not suffering or physically struggling, so please can someone enlighten me as to the long wait.

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Responses

Response from Good Hope Hospital 7 years ago
Good Hope Hospital

Submitted on 15/12/2017 at 15:14
Published on nhs.uk at 15:42

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments. I am very sorry to learn that, at the time of your posting, you had been waiting 12 weeks for a Rheumatology appointment at Good Hope Hospital.

I would hope by now that you have been seen by the Rheumatology team; however if this is not the case, or you would like the Trust to look into the delay, please contact a member of the Patient Services Team.

You can do this by contacting the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion posting.

I will forward your posting to the senior management team, so they are aware of your experience.

Once again, thank you for your posting as all feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

Regards

Miss J. Langham

Patient Services officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Catlady (the patient)

Hello Miss Langham, Thank you for the very delayed response to my complaint and yes I was seen by a consultant in February of this year and had limited treatment which has not been of much help to me but I'm guessing there's not much anyone can do about it. Regards catlady.

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