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Care Opinion

Disappointing

Story from nhs.uk

"Disappointing"

About: Brownlow Group Practice

I've had three appointments with three different doctors the since the start of the year. The first doctor answered several personal phone calls during my appointment. Displeased by this I made another appointment with a different doctor. This doctor relied entirely on the notes taken by the previous doctor. Third appointment I was kept waiting for fifty minutes. Couldn't stick around as I work seven days a week. Whilst I was kept waiting I received no information from the reception staff who seemed more concerned with deciding what to have for lunch (Tesco or Liverpool One) and singing whatever came on the radio. The entire atmosphere at the surgery feels more like that of a supermarket or travel agents.

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Responses

Response from Brownlow Group Practice 10 years ago
Brownlow Group Practice

Submitted on 19/02/2014 at 13:41
Published on nhs.uk on 19/01/2017 at 09:16

Thank you for your feedback.

We are sorry to hear that you were disappointed.

Although your review was nearly a year ago (we have only just enabled the ability to respond), we would take it very seriously if a clinician was answering several personal calls during a consultation so would want to look in to what happened.

If you wish to pursue that further, please put something in writing, with your details, to the practice manager:

http://www.brownlowhealth.co.uk/practice-information/your-opinion-matters/commentssuggestionscomplaints/

Continuity is something we are keen to promote, and so although there will always be a trade-off when providing same day appointments, we also still provide bookable appointments so you can request a specific clinicians.

Here's a quick summary of the appointments and how to access them:

http://www.brownlowhealth.co.uk/access-2/access/

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