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About: Shotley Bridge Hospital Site

Visited the urgent care centre today with my partner and was appalled at the shocking behaviour and the way he was treat and completely dismissed of his symptoms. I work for the NHS and greatly appreciate the struggle they are going through. Waiting times were quick and he was seen to straight away however, the person attending to him was very dismissive and sent him home with no clarification of what was wrong with him.....this resulted in him.coming home both of us worrying for another 6 or so hours and for me to have to ring 111 again! Which could have been avoided had they carried out the correct checks in the format place. 111 advised he go back however he would not attend this clinic again and so the booked him in to Durham university hospital urgent care where he was seen by a lively nurse and came home with a diagnosis of his problems and a clear mind ( only 9 hours later). Appalling service provided today at shotley bridge all because of one person's dismissive manners

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Responses

Response from Shotley Bridge Hospital Site 7 years ago
Shotley Bridge Hospital Site

Submitted on 18/01/2017 at 10:40
Published on nhs.uk on 19/01/2017 at 01:38

Thank you for providing feedback on your partner's experience at the Urgent Care Centre at Shotley Bridge Hospital.

I am very sorry to hear that you were unhappy with his experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with him and if he would like to contact us with some more details it would enable the Matron/Manager to look into your concerns for him.

If he feels this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If he would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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