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Patient Experience are the British Telecom of St Andrew's

Posted By Sopqd39

"Patient Experience are the British Telecom of St Andrew's"

About: Patient Opinion St Andrew's Healthcare Birmingham / Speedwell

(as a staff member posting for a patient/service user),

Did you get my feedback? I wanted one of the staff to tell you that I had the forms from Patient Opinion pushed under my bedroom door and that I wanted to fill it in to give the feedback, but I find the form confusing and didn't like some of the boxes and didn't understand it.

I wanted to tell you that it is better for me to talk to patient experience. They are the British Telecom of St Andrew's - you know - It's good to talk - I would rather you talk to me than to use leaflets. I hope my feedback helps.

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Responses

Response from Warren Irving, Chief Operating Officer, Operations, St Andrew's Healthcare 8 years ago
Warren Irving
Chief Operating Officer, Operations,
St Andrew's Healthcare

I am responsible for the running of all hospitals within St Andrew's Healthcare

Submitted on 17/01/2017 at 08:18
Published on Care Opinion at 11:40

Thank you for your helpful feedback. I am sure that the patient experience team will come and see you and you can tell them about the unhelpful forms and how to improve them.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sophia Feurtado, Head of Patient Experience, Quality and Governance, St Andrew's Healthcare 8 years ago
Sophia Feurtado
Head of Patient Experience, Quality and Governance,
St Andrew's Healthcare

Submitted on 17/01/2017 at 13:11
Published on Care Opinion at 16:04

Thank you for your feedback about the Patient Opinion forms, I have also had some similar feedback today about the forms so will re-design them so they work for patients at St Andrew's. I like your point about it being good to talk. The patient experience team are out and about in services talking to patients, if you would like a specific visit and conversation with us at anytime, please ask the staff on the ward or one of the advocates to contact us and we will visit you. Hopefully we will see you soon.

Best wishes

Sophia Feurtado

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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