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Poor chemo service ward 6

Story from nhs.uk

"Poor chemo service ward 6"

About: Queen Elizabeth Hospital Birmingham

Please go privately.

In the duration of my mothers chemotherapy. The average wait was 5-6 hours.

Sometimes the staff are in good spirits but today was the poorest it had been with nurses swearing and being rude and most of auxillaried have no professionalism. some of the nurses swear on numerous occasions and those were very professional but they are always in office 1. On on the whole if you can go private. Please do. It's make me re -evaluate receiving NHS care.

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Responses

Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital

Submitted on 03/02/2017 at 13:07
Published on nhs.uk on 04/02/2017 at 01:39

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.

We are sorry to hear about the concerns you have regarding the care received by your mother whilst undergoing Chemotherapy. The Senior staff responsible for the ward are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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