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"Never felt so uncomfortable"

About: Conquest Hospital / Maternity

I am currently still at conquest waiting to give birth from the moment we arrived i wanted to leave, was shown to my cubicle got told they would take my blood sugars which were low, waited till 10 to see the consultant on how they would induce me once we decided on a method they said they would be back in 10 mins baring in mind this was at 10am never returned till after 3pm and that was because we on many occasions kept asking what was happening, we never had a jug of water or cup the full day shift, had asked a member of staff 4 times for a sharps bin never recieved it. only recieved the next morning after i mentioned it to one of the lovely night shift workers who went beyond their job role to make me feel comfortable, we were moved wards due to shortage of staff which we heard about on numerous occasions yet they managed to spend lots of time round the nurses station talking, was told will be going to labour ward still waiting since being here have not had a check to see if i am dilated did tell them this morning. I had bloody discharge yet told was normal even tho never asked the amount etc. Felt like i am being pushed aside more of a hindrance first baby suffering with diabetes and anxiety and this place has made it worst, i am a health care assistant myself so understand short staffed but the patients are there to be cared for a little bit of bedside manners go along way, on the flipside the nightshift workers couldnt do more for you.

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Responses

Response from Conquest Hospital 7 years ago
Conquest Hospital
Submitted on 17/01/2017 at 12:26
Published on nhs.uk on 18/01/2017 at 01:35


We are deeply concerned and saddened to read your posting about maternity services at the Conquest Hospital, and we sincerely apologise that your experience was poor, particularly with the daytime staff.

The Head of Midwifery would like the opportunity to speak with you to apologise in person. She would also like to gather more detail to enable a thorough investigation into what happened, so that appropriate actions are taken.

If you feel you would like to do this, please contact our Patient Advice & Liaison Service (PALS) on 01424 758090 or by email: esh-tr.PALSH@nhs.net.

They will organise this communication.

We sincerely hope to hear from you, when you feel able and ready to make contact with us.

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