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Operation waiting times exceeded

Posted By Taitsie

"Operation waiting times exceeded"

About: Glasgow Royal Infirmary / General Surgery (wards 64, 65, 66,& 67)

(as the patient),

I had a replacement shoulder put in at the start of June but due to infection it was removed mid July, the hospital staff spent a lot of time and effort trying to save the joint but they had no option but to remove it.

I was then given a guarantee date of mid December to had a new joint fitted but sadly this has passed.

I have been in constant touch with the surgeons secretary but one of the problems is getting the two surgeons needed for the operation together.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 04/01/2017 at 11:28
Published on Care Opinion at 11:47

Dear Taitsie

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened with your surgery and that you are now experiencing a delay in receiving a date for your surgery. If you have still not received a date for your operation, then please contact me at Lisa.Ramsay@ggc.scot.nhs.uk with some personal details and I will look into this for you.

In the meantime, I will share your feedback with the appropriate department in Glasgow Royal Infirmary.

Best wishes
Lisa

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Update posted by Taitsie (the patient)

Just a quick update, I have an appointment to see the surgeons and a provisional surgery date.

Update posted by Taitsie (the patient)

Hi

I am happy to say that I recently had my shoulder revision surgery and at the moment everything is good. Once again I would like to thank all staff at GRI and particularly ward 62 for all the care and attention during my stay.

Update posted by Taitsie (the patient)

I recently had another shoulder replacement, left side this time and cannot praise all staff at GRI highly enough. I was discharged the day after surgery but even in the short time I was on ward 62 all staff could not do enough for me, thanks.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/01/2018 at 09:06
Published on Care Opinion at 13:04

picture of Nicole McInally

Dear Taitsie

Thank you for your kind words regarding the staff – I will make sure that we share your post with the staff on Ward 62.

I wish you well with your recovery.

Best Wishes

Nicole

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