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Smiling face and genuine care

Posted By Drewsafc

"Smiling face and genuine care"

About: University Hospital Of North Durham / Trauma and orthopaedics

(as the patient),

I suffered a nasty leg/knee and back injury.

During my stay on ward 12 it became apparent that some of the staff were there only to work, be paid and go home whilst other members of the team were fully aware that by conducting themselves in a certain way whilst working extremely hard on an under funded and under staffed ward made the experience of patients who were lying in agony all the more bearable.

The epitome of this divide in care was a lady called Tracy. Her attitude to patients, her smiling face and genuine care for your needs was by far the best example I have ever seen of an undervalued worker. Well done Tracy and thank you.

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Responses

Response from University Hospital Of North Durham 7 years ago
University Hospital Of North Durham

Submitted on 28/12/2016 at 12:47
Published on nhs.uk on 29/12/2016 at 01:30

Thank you for providing feedback on your recent admission to Ward 12 at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that on the whole you are happy with the care you received.

The Trust is grateful for all feedback, both positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager to pass onto the staff you have named on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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